Frequently Asked Questions
Everything you need to know about your gear and your order.
What is your return policy for sporting equipment?
We offer a 30-day return policy for most unused items in their original packaging. Please note that customized jerseys, sharpened skates, and protective mouthguards are final sale for hygiene and safety reasons.
How long does shipping take for heavy items like treadmills or hockey nets?
Standard shipping usually takes 3-7 business days. For oversized items, we use specialized freight carriers, and a representative will contact you to schedule a specific delivery window.
Do you offer skate sharpening and equipment repair services?
Yes, our in-store technicians provide professional skate sharpening, racquet restringing, and bicycle tune-ups. You can book an appointment online or visit our service desk in-store.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Do you offer team sales or bulk discounts for local clubs?
We specialize in outfitting local teams and leagues. Please contact our Team Sales department directly for custom quotes on uniforms, equipment, and bulk gear orders.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer financing options through specialized providers for high-value equipment.